Dispute Resolution
Last updated: April 2026
Fair & Transparent Process
We aim to resolve disputes quickly and fairly. Most disputes are resolved within 5-7 business days. Both buyers and sellers have equal opportunity to present their case.
1. When to File a Dispute
Before filing a dispute, we encourage you to:
- Review the skill's description and documentation carefully
- Contact the seller directly through our messaging system
- Check our installation guide to ensure proper setup
- Request a refund through our refund process first
File a dispute only if direct communication and the refund process have not resolved your issue.
2. Types of Disputes
Product Not as Described
The skill does not perform the functions stated in its listing.
Security Concern
You believe the skill contains malicious code or undisclosed data collection.
Seller Non-Response
The seller has not responded to your support request within 7 days.
IP Infringement
You believe a skill infringes on your intellectual property rights.
3. Dispute Resolution Process
File Your Dispute
Email [email protected] with subject "Dispute - [Order ID]". Include:
- • Your account email and order details
- • Type of dispute (from list above)
- • Detailed description of the issue
- • Screenshots or evidence
- • Previous communication with seller (if any)
- • Your desired resolution
Initial Review (24-48 hours)
Our Trust & Safety team reviews your submission and determines if it meets dispute criteria. You'll receive confirmation that your dispute has been opened.
Seller Response (48 hours)
The seller is notified and given 48 hours to respond with their side of the story, including any evidence supporting their position.
Investigation (2-5 days)
We investigate the dispute, which may include:
- • Testing the skill ourselves
- • Reviewing security scan results
- • Examining seller's track record
- • Requesting additional information from either party
Resolution
We issue our decision with a detailed explanation. Possible outcomes:
- • Full refund to buyer
- • Partial refund with reasoning
- • Dispute denied (no refund)
- • Skill removal and refunds to all buyers
4. Timeline
24-48h
Initial Review
48h
Seller Response
2-5 days
Investigation
5-7 days
Total Resolution
Complex cases involving security concerns or IP issues may take longer.
5. Appeals
If you disagree with our decision:
- You may appeal within 7 days of the decision
- Appeals must include new evidence not previously considered
- Reply to the decision email with "Appeal" in the subject line
- Appeals are reviewed by a senior team member
- Appeal decisions are final
6. Seller Protection
We protect sellers from fraudulent disputes:
- Buyers who abuse the dispute system may be banned
- Sellers are always given opportunity to respond
- We investigate thoroughly before issuing refunds
- Seller history and reputation are considered
- Frivolous disputes are dismissed
7. Contact
See also: Refund Policy • Terms of Service • DMCA/Takedown